Terms & Conditions

Bookings

Once you have chosen your date; a non-refundable deposit of £300.00 will be required to secure the date for you. If anyone requests that date prior to the deposit being received, we will contact you first to double check if the date is still required

Facilities

We will require from yourselves a preparation area with hard standing or a matted flooring, lighting, a fresh water supply within our kitchen area & adequate electric Supply/sockets for your chosen menu. (Details available on request). Suitable access for delivery/refrigerated vehicles will also be required.

All rubbish will be left on site for your disposal OR we can arrange skip hire at an extra charge.

Quotes

Due to the currant volatility in pricing all quotes/ prices quotes are valid for 3 months from the date of issue unless stated differently.

Invoicing Procedures

An invoice will be raised once final numbers are received 14 days prior to the event date, all invoices should be paid upon receipt of invoice, any amendments made after that date will be invoiced separately. Payment can be made by cash or direct bank transfer (our bank account details are available upon request). All prices quoted are subject to VAT (unless stated). Card Payments can be taken but a transaction fee could apply.

Cancellations

All cancellations will be assessed on an individual basis but booking cancelled within one month of the event with be 100% chargeable.

Complaints Procedure

If you encounter any problems during your event, please notify a member of staff immediately & and they will endeavour to rectify the situation if possible or please notify our office and we will do everything possible to rectify the situation straight away. All feedback from our customers is acted upon and very much appreciated.

Updated Feb 2026.

Food Hygiene Rating